FAQs

Have a billing question about your hosting plan at Sevalla? No problem, we’ve compiled all the most common billing questions and issues clients typically run into, all in one place.

Many of the questions below come directly from our billing and sales teams and are sorted, for the most part, in order of most frequently asked.

I added my VAT number, but my invoice still shows a VAT charge.

If you’ve already added your VAT number, but your upcoming invoice still shows a VAT charge, here are a couple of reasons why:

1. The VAT number is not valid or doesn’t exist.
2. The VAT number format is incorrect.
   1. For EU VAT numbers, it should always be a two-letter country code followed by 10 numbers without any extra characters. For example, this is how a Belgian VAT number would appear: BE0661333385. You can manually check VAT numbers on the European Commission’s website.
   2. For UK VAT numbers, it should be 9 or 12 numbers, sometimes with ‘GB’ at the start, like 123456789 or GB123456789.
3. If you are an EU company, the VAT number is not recognized by the EU’s online system. This typically means that the country-level VAT number is not registered. You can work with an accountant to register your VAT number with the EU’s online system. Once that has been done, zero-rate invoices can be applied for all future payments.

If you think none of the above applies, please reach out to our Support team and ask them to regenerate your invoice.

If I add my VAT number after signup, can Sevalla refund the VAT charge?

Unfortunately, Sevalla cannot refund VAT charges. You will need to work with your accountant to claim it back later.

Regulations on VAT apply at the time of payment. This means if we don’t have a valid VAT number at the time of payment, we are required to collect and pay VAT. Since we can’t receive a refund on VAT, we don’t have the ability to refund it back to you.

What currency will I be charged in?

You will be charged in US Dollars (USD). Your credit or debit card charge will be converted into your currency when deducted from your account.

What payment methods do you accept?

We accept credit and debit cards with Visa, Mastercard (including Maestro), Discover, and American Express logos. We also accept wire transfers and ACH for annual subscriptions.

We do not accept PayPal or checks at this time.

When do you charge my card?

Your card will be charged each month on the same date that you signed up for the service. For example, if you sign up on January 4, you will be charged for your first month on February 4.

Can I move or change my billing date?

Yes, to change your billing date, please contact our Billing team.

Can I pay my invoice in advance or add a credit to my account?

Our payment provider, Stripe, doesn’t support this. Therefore we can’t accept advance payments.

Can I roll over any unused resources to the next month?

No. Unused resources cannot be credited or transferred to the next month.

How do I use my cross-border credit card?

If you are using a cross-border credit card, you may not be able to input your zip code when adding a new card in Sevalla. For example, if you are a resident of Canada using an American credit card, and your zip code is M4B 1B3, you will need to input the zip code in the following manner.

1. Remove all letters from the zip code.
2. Add two zeros at the end of the zip code.

Following the instructions above, M4B 1B3 should be entered as 41300 when adding a cross-border credit card in Sevalla.

Add a cross-border credit card in Sevalla.

How can I enable automatic invoice emails?

Automatic invoice emails are available for users with Company Owner, Company Administrator, and Company Billing permissions.

To enable this feature, log in to your Sevalla account, click on your username in the upper right corner, and select User Settings. Select Notifications and click the Invoice in Email toggle.

Enabling automatic invoice emails in Sevalla.

Why does my credit card statement say that my payment to Sevalla was an international transaction?

From its founding, Sevalla has been a UK company. While our business has evolved over time, and we do now have a US branch, at this time, our UK branch still handles payment processing for all of our customers on a global basis.

So if your credit card issuer considers a UK transaction to be an international transaction, then your payment to Sevalla will be treated as an international transaction by your credit card issuer.

Is there a long-term hosting contract?

Nobody likes a long-term hosting contract, and neither do we. There are no long-term contracts at Sevalla; you’ll be able to cancel your subscription anytime.