Frequently asked questions related to billing and payments.
Have a billing question about your hosting plan at Sevalla? No problem, we’ve compiled all the most common billing questions and issues clients typically run into, all in one place.
Many of the questions below come directly from our billing and sales teams and are sorted, for the most part, in order of most frequently asked.
If you’ve already added your VAT number, but your upcoming invoice still shows a VAT charge, here are a couple of reasons why:
BE0661333385
. You can manually check VAT numbers on the European Commission’s website.If you think none of the above applies, please reach out to our Support team and ask them to regenerate your invoice.
Unfortunately, Sevalla cannot refund VAT charges. You will need to work with your accountant to claim it back later.
Regulations on VAT apply at the time of payment. This means if we don’t have a valid VAT number at the time of payment, we are required to collect and pay VAT. Since we can’t receive a refund on VAT, we don’t have the ability to refund it back to you.
You will be charged in US Dollars (USD). Your credit or debit card charge will be converted into your currency when deducted from your account.
We accept credit and debit cards with Visa, Mastercard (including Maestro), Discover, and American Express logos. We also accept wire transfers and ACH for annual subscriptions.
We do not accept PayPal or checks at this time.
Your card will be charged each month on the same date that you signed up for the service. For example, if you sign up on January 4, you will be charged for your first month on February 4.
Yes, to change your billing date, please contact our Billing team.
Our payment provider, Stripe, doesn’t support this. Therefore we can’t accept advance payments.
No. Unused resources cannot be credited or transferred to the next month.
If you are using a cross-border credit card, you may not be able to input your zip code when adding a new card in Sevalla. For example, if you are a resident of Canada using an American credit card, and your zip code is M4B 1B3, you will need to input the zip code in the following manner.
Following the instructions above, M4B 1B3 should be entered as 41300 when adding a cross-border credit card in Sevalla.
Add a cross-border credit card in Sevalla.
Automatic invoice emails are available for users with Company Owner, Company Administrator, and Company Billing permissions.
To enable this feature, log in to your Sevalla account, click on your username in the upper right corner, and select User Settings. Select Notifications and click the Invoice in Email toggle.
Enabling automatic invoice emails in Sevalla.
From its founding, Sevalla has been a UK company. While our business has evolved over time, and we do now have a US branch, at this time, our UK branch still handles payment processing for all of our customers on a global basis.
So if your credit card issuer considers a UK transaction to be an international transaction, then your payment to Sevalla will be treated as an international transaction by your credit card issuer.
Nobody likes a long-term hosting contract, and neither do we. There are no long-term contracts at Sevalla; you’ll be able to cancel your subscription anytime.