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Sevalla support helps with the Sevalla platform: creating and running services, deploying them, connecting them, and anything that doesn’t work the way these docs describe. It doesn’t take on development work in your application’s code. If you’re not sure whether something is in scope, start a chat and ask: Stella or a teammate tells you the best next step.

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Where to start

  1. Ask Stella in the support chat. With AI support turned on, Stella can look at your services and fix many issues itself.
  2. Search these docs. Every page lists the settings, limits and error messages for its feature.
  3. Ask for a person in the chat when Stella can’t help. See Get help for when human support is available.

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What support helps with

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What support does not cover

Sevalla runs the platform that hosts your services. Your application’s code and its development stay with you, so these are out of scope:
  • Choosing, installing or configuring the software in your applications, static sites or databases.
  • Changing your application’s or site’s appearance, content or behaviour.
  • Writing, reviewing, auditing or editing code.
  • Migrating applications, static sites or databases to or from Sevalla. The migration guides cover common paths.
  • Investigating errors that come from your application, or tuning its performance.
  • Build failures caused by missing dependencies or misconfiguration in your project.
  • Writing Dockerfiles or fixing their configuration. See Dockerfile for what Sevalla expects.
  • Git problems such as merge conflicts, wrong commits or Git hooks.
  • Building or debugging code in your application that calls the Sevalla API.

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Beta features

Sevalla sometimes invites customers to try new features and products before they’re generally available. Beta features can change and aren’t meant for production workloads. Feedback and issues with them can take longer to resolve than other requests, because they often need the product team.