Scope of Support

Support is provided exclusively through a chat system integrated into Sevalla. To reach us, use the chat icon in the lower right-hand corner of Sevalla at any time. In this article, we’ll explain how we can assist you as well as a few limitations that do apply.

For a detailed scope of support, refer to Scope of Support — Application, Database, and Static Site Hosting

Getting help fast

You can get help even faster by searching our documentation. If you have questions about how to use any of our hosting features, our documentation is the best place to start.

If in doubt, don’t hesitate to ask

We’re here to help. So if you aren’t sure if a specific issue is covered by our Support team, don’t hesitate to open up a chat and ask!

Feedback and testing opportunities

Sevalla occasionally offers opportunities to test and provide feedback on new features and products. Due to the nature of beta tests, investigation and communication via email may take place across several weekdays. As a reminder, beta features should be used with caution and are not intended for production use.