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Support is provided through the chat system integrated directly into Sevalla. To access support, click the chat icon in the lower-right corner of Sevalla at any time. Sevalla offers both AI-powered support through Stella and human support from our Support team. Depending on your needs, Stella may be able to answer your question immediately or help gather information before escalating the conversation to a support engineer. In this article, we’ll explain how each support option works, what our team can assist with, and the limitations that apply.

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Getting help fast

For the fastest assistance, we recommend:
  1. Asking Stella, our AI support agent.
  2. Searching the Sevalla documentation.
  3. Contacting our Support team through chat.
Many common questions can be answered immediately by Stella or by articles in our documentation, helping you resolve issues without waiting for a response from a support engineer.

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AI support

Sevalla includes an AI support agent called Stella. AI support can only be enabled by Company Owners and Administrators, who can also control the permissions granted to Stella. Once enabled, Stella is available to all users within the company, but its capabilities are limited to the permissions configured by the Company Owner or Administrator. Depending on the permissions assigned, Stella can:
  • Troubleshoot services and Git repositories by analyzing configuration and deployment issues and providing tailored recommendations and step-by-step guidance.
  • Analyze screenshots shared during a conversation and provide support based on the information shown.
  • Answer billing and account-related questions.
  • Help users navigate Sevalla features and documentation.
  • Determine when human assistance is required and escalate conversations to our Support team when additional investigation or intervention is needed.
This allows teams to benefit from AI-powered assistance while maintaining control over what information and actions are available to the AI agent.

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Human support

Customers with an active paid service can contact our Support team through chat directly from Sevalla. Our Support team can assist with issues including:

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If you’re unsure, ask

If you’re unsure whether an issue falls within our support scope, don’t hesitate to start a chat. Stella or a member of our Support team can help determine the best next steps.

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Feedback and testing opportunities

Sevalla occasionally offers opportunities to test and provide feedback on new features and products. Because beta testing often requires additional investigation and collaboration, communication may take place over several business days. As with any beta feature, these features should be used with caution and are not intended for production workloads.

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Sevalla support can’t help with development responsibilities

Sevalla provides the platform that hosts your applications, static sites, and databases. However, we do not assume responsibility for application development or ongoing development work. For this reason, some items fall out of scope for our Support team, such as:
  • Selection, installation, and configuration of applications, static sites, or databases.
  • Changes to the appearance, content, or functionality of your application or static site.
  • Code audits or code editing.
  • Migrating your application, static site, or database to or away from Sevalla.
  • Investigation of application-specific error messages or troubleshooting application performance.
  • Build failures due to missing dependencies or misconfigurations.
  • Troubleshooting Dockerfile misconfigurations or assisting with the creation of Dockerfiles.
  • Troubleshooting common Git issues such as merge conflicts, erroneous commits, or setting up Git hooks.
  • The development, processing, or handling of the Sevalla REST API in your application or site.