Payments
In order to process payments, we ask you to input your payment details in Sevalla, but your payment details are never stored on our servers. They are stored with Stripe, our credit card processing company. Stripe is one of the most secure payment providers in the industry.
Credit card payments are managed by our UK branch, Kinsta Ltd. If your credit card is set up to decline all international transactions, this could result in your payment failing. Make sure to allow transactions from the UK so your card isn’t declined.In order to add, update, or remove a credit/debit card in Sevalla, you must be a company owner, company administrator, or company billing user.
Add your credit/debit card in Sevalla
To add your credit or debit card, log in to Sevalla, click on your username in the upper-right corner, and click Company settings > Payment Methods > Add payment method.
Add a payment method in Sevalla.
A form will be displayed for you to fill out your payment details. A couple of important notes regarding the CVC number:
- Your CVC number is a three-digit number found on the back of your card.
- If you have an American Express card, the CVC is a four-digit number on the front of your card.
Once you’ve entered your card details, click Add Card.
Add your credit card in Sevalla.
After a few moments, your card will then show up under Payment methods. If you only have one card, it will automatically be assigned as your default payment method.
A new credit card added in Sevalla.
Add multiple credit/debit cards
Adding multiple credit/debit cards can be done by following the same steps for adding a credit/debit card, as outlined above.
The first credit/debit card you add is automatically marked as the default payment method. When you add an additional card, you can make that the default payment option instead if you like.
Change your default credit card in Sevalla.
You can add multiple cards, but our payment system will always charge your default card if possible. The additional card(s) may be used if we are unable to charge your primary card for some reason.
Change your default card at any time from the Payment Methods tab by clicking the kebab (three-dot) menu for that card and choosing Set as default in the dropdown menu. You can also remove any unneeded non-default card at any time.
Add a cross-border credit card
If you would like to use a cross-border credit card in Sevalla, you may need to input your postal code or ZIP code without letters. For example, if you are a resident of Canada using an American credit card, and your zip code is M4B 1B3, you will need to input the zip code in the following manner.
- Remove all letters from the zip code.
- Add two zeros at the end of the zip code.
Following the instructions above, M4B 1B3 should be entered as 41300 when adding a cross-border credit card in Sevalla.
Add a cross-border credit card in Sevalla.
Update your credit/debit card
Keeping your payment information up to date helps to prevent service interruptions caused by failed payments.
To change the card holder name, credit or debit card number, CVC number, or expiration date, you’ll need to add a new card.
If you want to change the default card, go to username > Company settings > Payment Methods. Click the kebab (three-dot) menu for that card and choose Set as default in the dropdown menu. You can remove any unneeded non-default card at any time.
Select the default payment method in Sevalla.
To change the billing address details for your card, go to username > Company settings > Billing Details. On this page, you can change the billing address. After editing your details, click Save Changes.
Change your billing address in Sevalla.