Billing

Within billing, you can add and update your payment methods, update your billing address and VAT number, and view and download your invoices and receipts. With our multi-user feature, you can create and manage a team and give them access to various aspects of your account, such as billing. For a detailed explanation of the different access types, refer to User Management. To grant access to billing, you can invite a company billing user who only sees billing details and company settings. They can see invoices and modify company details like name, address, and payment method. They do not have access to any websites in any way. To give a user company billing access, select Company billing when you invite the user to your company.

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Payment methods

In order to process payments, we ask you to input your payment details in Sevalla, but your payment details are never stored on our servers. They are stored with Stripe, our credit card processing company. Stripe is one of the most secure payment providers in the industry.

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Add your credit/debit card in Sevalla

To add your credit or debit card, click Settings > Billing > Add payment method. You can then enter your payment details, or choose to use Link to securely sign in and select a payment method you’ve previously saved. A couple of important notes regarding the CVC number:

• Your CVC number is a three-digit number found on the back of your card.
• If you have an American Express card, the CVC is a four-digit number on the front of your card.

Once you’ve entered your card details, click Add payment method. After a few moments, your card will appear under Payment methods. If you only have one card, it will automatically be assigned as your default payment method. You can add multiple cards, but our payment system will always charge your default card if possible. The additional card(s) may be used if we are unable to charge your primary card for some reason. You can change your default card at any time from Payment Methods by clicking the kebab (three-dot) menu for that card and choosing Set as default in the dropdown menu. You can also remove any unneeded non-default card at any time. Keeping your payment information up to date helps to prevent service interruptions caused by failed payments. To change the card holder name, credit or debit card number, CVC number, or expiration date, you’ll need to add a new card.

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Add a cross-border credit card

If you would like to use a cross-border credit card in Sevalla, you may need to input your postal code or ZIP code without letters. For example, if you are a resident of Canada using an American credit card, and your zip code is M4B 1B3, you will need to input the zip code in the following manner.

1. Remove all letters from the zip code.
2. Add two zeros at the end of the zip code.

Following the instructions above, M4B 1B3 should be entered as 41300 when adding a cross-border credit card in Sevalla.

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Billing details

The billing details show if you’re an individual or an organization, your billing address, and your VAT number, if applicable. To update your billing address in Sevalla, click Settings > Billing. When you’re finished, click Save Changes to confirm the changes.

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Invoices

Your hosting invoices are always available from right within Sevalla. These contain the amount charged, period dates, status, and creation dates. We are constantly improving and adding more data to our invoices.

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View, print, and download invoices

To access your invoices, click Settings > Billing. To view an invoice, click the invoice number, and click View invoice and payment details. To download it, click Download invoice. To download the receipt, click Download receipt. The PDF version of your invoice has all the information you need, including the total amount due, start and end dates of the service billed, taxes (if applicable), and account balance.