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Sevalla support is a chat inside the dashboard: click Support in the top bar of any page. Stella, Sevalla’s AI support agent, answers first and hands the conversation to a person when one is needed.

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The Help menu

The Help menu is at the bottom of the sidebar.
The Help menu with Get started guides, Chat with support, AI support settings, Platform docs, API docs and ChangelogThe Help menu with Get started guides, Chat with support, AI support settings, Platform docs, API docs and Changelog

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Chat with support

1

Open the company

Sign in to Sevalla and switch to the company your question is about. The chat uses the company you have open.
2

Open the chat

In the top bar, click Support. On a narrow screen, it’s the chat icon at the right end of the top bar. You can also click Help in the sidebar, then Chat with support.
3

Describe the problem

Write your message, attach screenshots if they help, and send it.
Stella (AI) replies in the chat, in the language you write in. It answers from the documentation and, if your company has turned on AI support, it can look at your services and act on them with the permissions the company granted. Stella hands the conversation to a person when you ask for one, and for billing disputes, security or abuse issues, legal or data requests, and user account deletions you can’t do yourself. See Hand-off to a person. Human support is for companies with an active paid service, in English, Monday to Friday, 08:00 to 17:00 UTC. The number on Support and beside Chat with support counts the replies you haven’t read.

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If the chat does not open

If the chat can’t load, the dashboard shows Support chat didn’t load. If a content blocker is on, allow intercom.io and try again. Ad blockers, privacy extensions and some VPNs block the chat: allow intercom.io in the blocker or turn the VPN off, then reload the page.

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If you cannot sign in

Email support@sevalla.com from the email address of your Sevalla account. For sign-in problems, first try Forgot your password? on the sign-in page.

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What to include in a request

A request with these details gets an answer without back-and-forth: Don’t share passwords, API keys or other secrets in the chat.

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Other ways to get help

To find out what support covers and what it doesn’t, see Scope of support.