Sevalla billing cycles run from the 1st day of the month to the 1st day of the following month. We charge your default payment method on the 1st day of every month for the previous cycle’s usage. If a payment fails, you have until the 15th of the same month to resolve the issue before your company is suspended.Documentation Index
Fetch the complete documentation index at: https://docs.sevalla.com/llms.txt
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Unpaid invoice notice
If you have an unpaid invoice, a red Past due invoice notice appears in the Sevalla dashboard when you log in. Click the notice to view the overdue invoice and pay it directly. As soon as the invoice is paid, your company is automatically reactivated and all services resume.Payment methods
You can add more than one credit card to your account and set any card as your default. We only charge the card marked as default - additional cards on file are not used as a fallback. We exclusively use Stripe as our credit card processor; we don’t accept PayPal payments.Failed payment timeline
Payments may fail due to insufficient funds, expired cards, or banks declining the transaction. The most common cause is a bank declining the charge. If this happens, contact your bank and ask them to allow Sevalla Inc. to process the payment. The diagram below shows an example timeline for a payment that fails on March 1st and is never resolved: At any point before the 90-day deletion deadline, paying the past due invoice automatically reactivates the company.Day 1 - First payment attempt
On the 1st of the month, we charge your default card. If the charge fails, we send the first payment failed email to the Company Owner, all Company Administrators, and all Company Billing users. This email comes from noreply@sevalla.com, so check your promotions tab and spam folder if you don’t see it. All subsequent failed payment emails (reminders, final notice, and suspension) are also sent to the same recipients.Days 2-13 - Reminder emails
Between the 2nd and the 13th, we send six reminder emails about the unpaid invoice. Each email asks you to update your payment details or work with your bank so the charge can be processed. You can pay the invoice at any time without waiting for the next retry. Go to Company settings > Billing > Manage billing, and click Pay next to the failed invoice.Day 14 - Final notice email
On the 14th, we send the final notice email. This is your last warning before the company is suspended. You have until the next day to resolve the payment.Day 15 - Final charge and suspension
On the 15th, our billing system makes a final charge attempt on your default card. If this attempt fails, your company is immediately suspended and we send the suspension email. While suspended:- All traffic and processes stop. Visitors cannot reach your sites or applications.
- You cannot deploy or redeploy applications.
- You cannot connect to your databases or retrieve data.
90 days after suspension - Permanent deletion
If the suspension is not resolved within 90 days, your company and all of its services are permanently deleted. This includes all applications, databases, static sites, and stored data. Deletion is permanent and cannot be reversed.Reactivating a suspended company
To reactivate a suspended company, pay the outstanding invoice from the Past due invoice notice in the dashboard, or from Company settings > Billing > Manage billing. Once payment succeeds, the company is automatically reactivated and all services resume. If you have any issues with your payment, open the Sevalla dashboard and contact support via the Intercom chat before the 90-day deletion window closes.Important notes
- We suspend all services under a company if any invoice on that company is unpaid, including services that are otherwise current.
- If we suspect fraudulent activity, your account is suspended and you will not be able to access anything within your company on Sevalla.
- After permanent deletion at 90 days, data cannot be recovered.