Service Information

The service information area of our documentation includes information about Sevalla’s services and policies, including the following:

• System Status: View the operational status for all data centers, our website, and Sevalla.
• Data Center Locations: See which data centers are available for each of our hosting services.
• File and Database Storage: Find out what data related to your website’s visitors, files, and the database may be securely transmitted elsewhere.
• Guaranteed Uptime: View our uptime guarantee backed by our Service Level Agreement (SLA).
• Allowed Content: Find out what content types are prohibited from Sevalla’s hosting services.
• Disclose a Vulnerability: How to disclose a security vulnerability and alert our team to the issue privately so we can respond to the issue and ensure our platform is secure and customer data protected.
• Russian Accounts & Domains: This article explains why we cannot accept new clients from Russia at this time.
• SOC 2: Find out more about SOC 2 and where to get a copy of Sevalla’s SOC 2 report.
• Security Roles and Responsibilities: Explains the security responsibilities for the various aspects of Sevalla.

If you encounter anything not included in these documents, please let us know using the feedback options below.